I live on Vancouver Island where there is no easily accessible Tesla Service, so you can bet I asked lots of questions about how I would get my Model S serviced before I made the final purchase decision last year. Recently, I got to test the famed Tesla Service, and I have to say it was nothing short of amazing!
I experienced a sensor failure in the recharge module, and after calling the toll free number to troubleshoot, Tesla decided to send a technician out to replace it. I paid for this service up front, since it is built into the purchase price of the vehicle, and in this case it is a warranty replacement, so no cost. It sure is convenient to have Road Ranger service…service which comes to you, instead of being subjected to the interminable service centre dance.
- How many car manufacturers or auto dealers have come to my home to do repairs?
- How many do repairs/replacements for a nominal charge or no charge?
Tesla couldn’t have made this warranty replacement any easier for me. They came over on the ferry from the Vancouver Service Centre and serviced several of their customers here on Vancouver Island over two days, having the service tech stay overnight.
The technician also answered all my questions about my Model S, and upgraded the positive post on the 12 volt jump start system. He also found out the scoop behind the lack of availability of the Premium Front Console in Obeche wood finish, since I had previously pre-ordered the Premium Front Console and then Tesla canceled the order, offering the Piano Black finish which I found unsuitable.
The annual service for my Model S is coming up in September, so I will drive my vehicle to my nearest service centre in Vancouver for the appointment. Given my positive experience with this service, I’m looking forward to the annual service. They even make a loaner Model S available to me while my car is being serviced, if it is going to take very long. If I lived in Vancouver, they have a concierge service, where they pick up your Model S and leave a loaner – returning later with your serviced vehicle!
I am also very pleased with Elon Musk’s forthright promise to customers such as myself: Creating the World’s Best Service and Warranty Program.